Hi! I am having the worst time trying to get Dawntrail to run. The game was working fine (admittedly with intermittent crashes here and there) until the update this morning. I am consistently getting a DirectX error message when I try to open the game.Also -- I have the Steam version.
I have updated my graphics drivers, Windows Update, and tried several other troubleshooting steps that I found on other DirectX error threads. Nothing has worked for me so far.
I checked Can I Run It to see if my minimum specs were at least within range, and it seems they are.
Here is my System Information from the launcher:
-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-
MyDocumentC:\Users\Admiral Admin\Documents
FINAL FANTASY XIV - A Realm RebornC:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV OnlineC:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online
FINAL FANTASY XIV - A Realm RebornLanguage 1Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified-=-=-=-=-=-=- System Information -=-=-=-=-=-=-
SYSTEM_OSWindows 10 Enterprise 2016 LTSB 64-bit (6.2, Build 9200) (14393.rs1_release.240606-1636)
SYSTEM_CPUAMD Ryzen 5 1600X Six-Core Processor (12 CPUs), ~3.6GHz
SYSTEM_CORE_NUMSYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOSBIOS Date: 05/05/17 08:53:43 Ver: 05.0000C
SYSTEM_LANGUAGEEnglish (Regional Setting: English)
SYSTEM_MEMORY8119.895MB
SYSTEM_VIRTUAL_MEMORY134217727.875MB
SYSTEM_PAGE_FILE17335.895MB
SYSTEM_STORAGEC:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 465.271GB SYSTEM_FREEDISC_SPACE 87.888GB
SYSTEM_DIRECTX_VERSIONDirectX 12
SYSTEM_GRAPHICSNVIDIA GeForce GTX 1060 6GB
SYSTEM_GRAPHICS_DEVICE\\.\DISPLAY1
SYSTEM_GRAPHICS_CHIPNVIDIA GeForce GTX 1060 6GB
SYSTEM_GRAPHICS_MAKERNVIDIA
SYSTEM_GRAPHICS_VRAM6055.367 MB
SYSTEM_GRAPHICS_SHARED_VRAM4059.947 MB
SYSTEM_GRAPHICS_DACIntegrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVERC:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9be48e12ebceea24\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9be48e12ebceea24\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9be48e12ebceea24\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9be48e12ebceea24\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION30.00.0014.7212
SYSTEM_GRAPHICS_DRIVER_DATE9/12/2021 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGEEnglish
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURESYSTEM_SUPPORT
SYSTEM_SOUNDHeadphones (2- High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID{D05C0E8B-2529-4C1D-9EBE-0CF486EBA420}
SYSTEM_SOUND_DEVICE_NAMEHdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION6.02.14393.3204
SYSTEM_SOUND_DRIVER_LANGUAGEEnglish
SYSTEM_SOUND_DRIVER_DATE8/30/2019 00:00:00
SYSTEM_SOUNDSpeakers (Steam Streaming Microphone)
SYSTEM_SOUND_DEVICE_ID{08BD07DB-A776-419E-9349-68E8178AE04C}
SYSTEM_SOUND_DEVICE_NAMESteamStreamingMicrophone.sys
SYSTEM_SOUND_DRIVER_VERSION
SYSTEM_SOUND_DRIVER_LANGUAGE
SYSTEM_SOUND_DRIVER_DATE7/28/2017 00:00:00
SYSTEM_SOUNDSpeakers (Yeti Stereo Microphone)
SYSTEM_SOUND_DEVICE_ID{30BE1A91-E309-4BE7-8AAA-66716D29C0CF}
SYSTEM_SOUND_DEVICE_NAMEUSBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION6.02.14393.6451
SYSTEM_SOUND_DRIVER_LANGUAGEEnglish
SYSTEM_SOUND_DRIVER_DATE11/3/2023 00:00:00
SYSTEM_SOUNDLine (Voicemod Virtual Audio Device (WDM))
SYSTEM_SOUND_DEVICE_ID{4AA0936C-BAD0-4B52-8174-971F3B10CCA4}
SYSTEM_SOUND_DEVICE_NAMEvmdrv.sys
SYSTEM_SOUND_DRIVER_VERSION10.00.10011.16384
SYSTEM_SOUND_DRIVER_LANGUAGEEnglish
SYSTEM_SOUND_DRIVER_DATE9/25/2020 00:00:00
SYSTEM_SOUNDSpeakers (Steam Streaming Speakers)
SYSTEM_SOUND_DEVICE_ID{6BCB5881-5748-4CB9-90AD-782E5120086B}
SYSTEM_SOUND_DEVICE_NAMESteamStreamingSpeakers.sys
SYSTEM_SOUND_DRIVER_VERSION
SYSTEM_SOUND_DRIVER_LANGUAGE
SYSTEM_SOUND_DRIVER_DATE7/20/2017 00:00:00
SYSTEM_SOUNDDigital Audio (S/PDIF) (2- High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID{7775B720-9587-4777-8C4C-D25A65547DAC}
SYSTEM_SOUND_DEVICE_NAMEHdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION6.02.14393.3204
SYSTEM_SOUND_DRIVER_LANGUAGEEnglish
SYSTEM_SOUND_DRIVER_DATE8/30/2019 00:00:00
SYSTEM_SOUNDSpeakers (FaceRig Virtual Audio Driver)
SYSTEM_SOUND_DEVICE_ID{CA569E94-FFC0-47F0-A7A0-DC8F54ED3298}
SYSTEM_SOUND_DEVICE_NAMELarmkanal.sys
SYSTEM_SOUND_DRIVER_VERSION6.03.9600.17246
SYSTEM_SOUND_DRIVER_LANGUAGEEnglish
SYSTEM_SOUND_DRIVER_DATE4/1/2015 00:00:00
SYSTEM_INPUT{6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAMEMouse
SYSTEM_INPUT_REMARKSSYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT{6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAMEKeyboard
SYSTEM_INPUT_REMARKSSYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT{B7D17A20-EE85-11E8-8001444553540000}
SYSTEM_INPUT_NAMERazer BlackWidow Chroma
SYSTEM_INPUT_REMARKSSYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT{F0789D30-F7C0-11EB-8002444553540000}
SYSTEM_INPUT_NAMEGAOMON HID
SYSTEM_INPUT_REMARKSSYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT{B7D5BFE0-EE85-11E8-8002444553540000}
SYSTEM_INPUT_NAMERazer DeathAdder Chroma
SYSTEM_INPUT_REMARKSSYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT{B7DDFD40-EE85-11E8-8006444553540000}
SYSTEM_INPUT_NAMERazer DeathAdder Chroma
SYSTEM_INPUT_REMARKSSYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT{B7DEC090-EE85-11E8-8007444553540000}
SYSTEM_INPUT_NAMERazer DeathAdder Chroma
SYSTEM_INPUT_REMARKSSYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT{B7D8F430-EE85-11E8-8003444553540000}
SYSTEM_INPUT_NAMERazer BlackWidow Chroma
SYSTEM_INPUT_REMARKSSYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT{F07D7F30-F7C0-11EB-8004444553540000}
SYSTEM_INPUT_NAMEGAOMON HID
SYSTEM_INPUT_REMARKSSYSTEM_GAMEPAD_AXIS 5 SYSTEM_GAMEPAD_BUTTON 7 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT{DAC71D50-6D7B-11EC-8001444553540000}
SYSTEM_INPUT_NAMEBlue Microphones
SYSTEM_INPUT_REMARKSSYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 653 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT{B7DB3E20-EE85-11E8-8004444553540000}
SYSTEM_INPUT_NAMERazer BlackWidow Chroma
SYSTEM_INPUT_REMARKSSYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT{F07FC920-F7C0-11EB-8006444553540000}
SYSTEM_INPUT_NAMEGAOMON HID
SYSTEM_INPUT_REMARKSSYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT{DAC8A3F0-6D7B-11EC-8002444553540000}
SYSTEM_INPUT_NAMEBlue Microphones
SYSTEM_INPUT_REMARKSSYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT{F0823A20-F7C0-11EB-8008444553540000}
SYSTEM_INPUT_NAMEGAOMON HID
SYSTEM_INPUT_REMARKSSYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT{B7DC0170-EE85-11E8-8005444553540000}
SYSTEM_INPUT_NAMERazer BlackWidow Chroma
SYSTEM_INPUT_REMARKSSYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT{B7DF83E0-EE85-11E8-8008444553540000}
SYSTEM_INPUT_NAMERazer DeathAdder Chroma
SYSTEM_INPUT_REMARKSSYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-
FFXIVLauncher
Steam
Search Results - FINAL FANTASY XIV Forum - Google Chrome
Friends - Discord-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-
Adobe Flash Player 28 NPAPI
Adobe Photoshop CS2
Audacity 2.2.1
BookWorm Deluxe 1.03
ClueFinders 4th Grade Adventures
Free Sound Recorder v10.8.8
Free YouTube Download
Google Chrome
Ichiban Sudoku 2.0
Magical Jelly Bean KeyFinder
Kyodai Mahjongg 2006 v1.42
LAME v3.99.3 (for Windows)
League of Legends
My Free Mahjong
OBS Studio
Xiph.Org Open Codecs 0.85.17777
Origin
PaintTool SAI Ver.1
Razer Chroma SDK Core Components
RivaTuner Statistics Server 7.3.6
Shotcut
Steam
TeamViewer 13
WinCDEmu
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Razer Synapse
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Adobe Photoshop CS2
Microsoft Visual C++ 2022 X86 Minimum Runtime - 14.38.33135
FINAL FANTASY XIV - A Realm Reborn
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Microsoft Visual C++ 2015-2022 Redistributable (x86) - 14.38.33135
Wondershare Helper Compact 2.6.0
Apple Application Support (32-bit)
Adobe Stock Photos 1.0
FaceRig Virtual Video driver version 1.0.1.1000
Adobe Common File Installer
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual C++ 2022 X86 Additional Runtime - 14.38.33135
Apple Software Update
OpenOffice 4.1.5
Adobe Refresh Manager
Adobe Acrobat Reader
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Adobe Bridge 1.0
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Project64 version 2.3.0.210
Microsoft Windows Desktop Runtime - 6.0.11 (x64)
Microsoft Visual C++ 2015-2022 Redistributable (x64) - 14.38.33135
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
FoneLab 10.2.6
FaceRig virtual audio driver version 1.0
Microsoft XNA Framework Redistributable 4.0 Refresh
Adobe Help Center 1.0
FeralHeart version 1.17
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
iMyFone Fixppo 7.8.0.5
Tenorshare ReiBoot 7.3.6.1
Windows Driver Package - Graphics Tablet (WinUsb) USBDevice (04/10/2014 8.33.30.0)
Vortex
Nexus Mod Manager
7-Zip 19.00 (x64)
Windows Driver Package - Apple, Inc. (USBAAPL) USB (05/19/2017 6.0.9999.69)
CCleaner
GIMP 2.8.22
Guild Wars 2
HWiNFO64 Version 7.34
Krita (x64) 3.3.1.0
MediBang Paint Pro 26.2 (64-bit)
Mozilla Firefox (x64 en-US)
Mozilla Maintenance Service
Wacom
Tabletop Simulator
FINAL FANTASY XIV Online
Wacom Tablet
WinRAR 5.71 (64-bit)
Wondershare Filmora X(Build 10.7.2.9)
Microsoft Visual C++ 2022 X64 Additional Runtime - 14.38.33135
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Malwarebytes version 5.1.5.116
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148
OpenShot Video Editor version 2.5.1
Bonjour
Microsoft .NET Host FX Resolver - 6.0.11 (x64)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Update for Windows 10 for x64-based Systems (KB4023057)
Gaomon Tablet v14.8.133.1259
Apple Mobile Device Support
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
Voicemod
Apple Application Support (64-bit)
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft Windows Desktop Runtime - 6.0.11 (x64)
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2022 X64 Minimum Runtime - 14.38.33135
Blender
NVIDIA Ansel
NVIDIA Control Panel 472.12
NVIDIA Graphics Driver 472.12
NVIDIA PhysX System Software 9.19.0218
NVIDIA FrameView SDK 1.1.4923.29968894
NVIDIA HD Audio Driver 1.3.38.60
NVIDIA Install Application
NVIDIA Display MessageBus
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
Microsoft .NET Host - 6.0.11 (x64)
Microsoft .NET Runtime - 6.0.11 (x64)
WinZip 24.0
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-
C:\Program Files (x86)\Aiseesoft Studio\FoneLab\AppService.exe0000252C
C:\Program Files (x86)\Common Files\DVDVideoSoft\lib\vidnotifier\vidnotifier.exe00000638
C:\Program Files (x86)\Common Files\Wondershare\Wondershare Helper Compact\WSHelper.exe000028E4
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe00002174
C:\Program Files (x86)\Razer\Synapse\RzSynapse.exe000004C8
C:\Program Files (x86)\RivaTuner Statistics Server\EncoderServer.exe00002098
C:\Program Files (x86)\RivaTuner Statistics Server\RTSS.exe00001148
C:\Program Files (x86)\RivaTuner Statistics Server\RTSSHooksLoader64.exe000020AC
C:\Program Files (x86)\Steam\GameOverlayUI.exe000020C8
C:\Program Files (x86)\Steam\Steam.exe00002E4C
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe000029A8
C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher64.exe0000336C
C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe000030D0
C:\Program Files (x86)\TeamViewer\TeamViewer.exe0000191C
C:\Program Files\CCleaner\CCleaner64.exe00002E48
C:\Program Files\Malwarebytes\Anti-Malware\Malwarebytes.exe00000F88
C:\Program Files\Tablet\Pen\Pen_TabletUser.exe00001B9C
C:\Program Files\Tablet\Pen\Pen_TouchUser.exe00001E98
C:\Program Files\Tablet\Wacom\Wacom_TabletUser.exe00001DE4
C:\Program Files\Tablet\Wacom\Wacom_TouchUser.exe00001FFC
C:\Program Files\WinZip\FAHWindow64.exe000018B0
C:\Program Files\WinZip\WzPreloader.exe000014A4
C:\Program Files\Windows Defender\MSASCuiL.exe0000231C
C:\Users\Admiral Admin\AppData\Local\Discord\app-1.0.9152\Discord.exe00002B80
C:\Windows\Explorer.EXE00001818
C:\Windows\System32\RuntimeBroker.exe00001508
C:\Windows\System32\sihost.exe000011D0
C:\Windows\System32\taskhostw.exe00000C78
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe00001B48
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe000019AC
C:\Windows\system32\ApplicationFrameHost.exe000020D0
C:\Windows\system32\DllHost.exe00001674
C:\Windows\system32\SearchFilterHost.exe000008EC
C:\Windows\system32\svchost.exe00000C80
